Self Help Support Options
If you are experiencing technical problems with your game (e.g., game crashes, won't install correctly, you're receiving error messages, etc.), there are a number of self help support options available to you.
Microsoft offers a variety of self help support services on on its Help and Support Web site. Some of the options available on this site include:
- Knowledge Base: The Knowledge Base (KB) is a continually updated online database where you can search for articles on documented issues. Read a sample KB article.
- Downloads: This section enables you to run specific searches to find the latest updates and patches available.
- Product Support Centers: This section highlights FAQs and general support articles concerning Microsoft software. Visit the Product Support Center's games section.
- Newsgroups: Post questions to an online community. The questions posted here are not answered directly by support professionals; instead, they are posted to an open community generally made up of fellow customers. Visit the newsgroups overview page to find the appropriate newsgroup for your question.
Other common sources of support information include:
Please consult your game's manual for further support options specific to your game.